Last Updated: July 27, 2026
Backyard Patio Oasis ("BPO," "we," "us," or "our") operates www.backyardpatiooasis.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our AI chat assistant, powered by Shopify Inbox AI.
1. Who We Are
Backyard Patio Oasis
1802 Chico Ave, Suite A
South El Monte, CA 91733
Phone: 1-888-528-0885
Email: contact@backyardpatiooasis.com
We specialize in premium outdoor kitchen equipment and backyard living products. We are an authorized dealer for top brands including AOG, Fire Magic, Twin Eagles, Lion, Bull, Cal Flame, and more. Our product range includes built-in and freestanding gas grills, charcoal grills, pellet grills, kamado grills, outdoor kitchen components, pre-fabricated grill islands, patio heaters, fire pits, fireplaces, patio furniture, umbrellas, and outdoor entertainment systems.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, shipping address, billing address, and phone number.
- Order Information: When you place an order, we collect payment details (processed securely through Shopify Payments), product selections, and shipping preferences.
- Communications: When you contact us via email, phone, or our Shopify Inbox AI chat assistant, we collect the content of your messages and any information you choose to share.
- Product Reviews & Submissions: Information you submit in product reviews or customer surveys.
2.2 Information Collected Automatically
- Device & Browser Information: IP address, browser type and version, operating system, referral URLs, and device identifiers.
- Usage Data: Pages visited, time spent on pages, click patterns, search queries, and products viewed.
- Cookies & Similar Technologies: We use cookies, web beacons, and pixels to enhance your experience and analyze site traffic.
2.3 Information from Third Parties
- Google Analytics: Aggregated analytics about site usage and user behavior.
- Facebook/Meta: Information related to ad delivery, conversions, and retargeting via the Facebook Pixel.
- Shopify: Order processing, payment fraud analysis, and platform analytics. Shopify Inbox AI may access customer data including name, email, phone number, order history, and product preferences to personalize your experience.
- Shipping Carriers: Delivery confirmation data from carriers such as UPS, FedEx, and USPS.
2.4 Sensitive Information
We do not intentionally collect sensitive personal information such as health data, biometric data, precise geolocation, or genetic information. If such data is inadvertently provided, we will delete it promptly upon discovery.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: Processing and shipping your orders, sending order confirmations, and providing customer support.
- Customer Service: Responding to your inquiries via email, phone, or our Shopify Inbox AI chat assistant.
- Personalization: Tailoring product recommendations, content, and your overall shopping experience.
- Marketing & Advertising: Sending promotional emails (with your consent where required), displaying personalized ads on Google and Facebook, and measuring ad performance.
- Site Improvement: Analyzing usage patterns to improve our website and product offerings.
- Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access.
- Legal Compliance: Complying with applicable laws, regulations, and legal processes.
4. AI Chat Assistant: Shopify Inbox AI
Our website uses Shopify Inbox AI, an artificial intelligence-powered chat assistant provided by Shopify. When you interact with our chat assistant:
- We collect the content of your chat messages, your IP address, and the page you were viewing when you initiated the chat.
- If you are signed in with Shopify, the assistant may personalize recommendations based on your preferences, order history, and product browsing behavior.
- Chat transcripts are stored securely through Shopify's platform and used to improve customer service and train the assistant to provide better responses.
- The assistant can help with product recommendations, order status, general inquiries, and navigating our product catalog.
- If the assistant cannot resolve your issue, the conversation may be escalated to a human representative.
- You are not required to use the chat assistant; you can always contact us directly by phone or email.
Important: You are interacting with an AI, not a human, when using the chat assistant. Do not share sensitive information such as full Social Security numbers or payment card numbers through the chat. All payment transactions are processed securely through Shopify's payment gateway.
Data collected through Shopify Inbox AI is processed in accordance with Shopify's Privacy Policy and the Shopify Inbox Terms of Service. For more information about how Shopify handles your data, please review their privacy policy.
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly, including shopping cart and account login functionality.
- Analytics Cookies: Google Analytics cookies help us understand how visitors interact with our site.
- Advertising Cookies: Google Ads and Facebook Pixel cookies enable us to deliver personalized ads and measure campaign effectiveness.
- Functional Cookies: Remember your preferences, language settings, and product viewing history.
5.2 Facebook Pixel
We use the Facebook Pixel to track conversions, build retargeting audiences, and optimize ad delivery on Facebook and Instagram. The Pixel collects information about the pages you visit, the products you view, and the actions you take on our website. This data is shared with Facebook/Meta in accordance with their Data Policy. You can learn more about Facebook's privacy practices at https://www.facebook.com/privacy/policy/. You can opt out of Facebook's data collection for ad personalization at Facebook Ad Preferences.
5.3 Google Analytics & Google Ads
We use Google Analytics to analyze website traffic and user behavior. Google Ads cookies enable us to serve personalized advertisements on Google's network. You can learn more about Google's privacy practices at https://policies.google.com/privacy. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. You can also manage your Google ad preferences at Google Ad Settings.
5.4 Your Cookie Choices
When you first visit our website, you will see a cookie consent banner where you can accept or decline non-essential cookies. You can also manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
5.5 Do Not Track
Our website does not currently respond to "Do Not Track" (DNT) signals from web browsers. We adhere to the standards set by applicable privacy laws in your jurisdiction.
6. Third-Party Sharing & Service Providers
We do not sell your personal information in the traditional sense. However, under the California Consumer Privacy Act (CCPA), certain disclosures of data for cross-context behavioral advertising may be considered a "sale." We share your information with the following categories of third parties:
- Shopify: E-commerce platform provider for order processing, payment processing, hosting, and our AI chat assistant (Shopify Inbox AI).
- Google: Analytics and advertising services.
- Facebook/Meta: Advertising and audience targeting.
- Shipping Carriers: UPS, FedEx, and USPS for order delivery.
- Payment Processors: Shopify Payments and other secure payment gateways.
- Email Service Providers: For sending order confirmations, shipping updates, and promotional emails.
- Legal and Regulatory Authorities: When required by law or to protect our rights.
7. California Privacy Rights (CCPA/CPRA)
7.1 Your Rights Under California Law
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following rights:
| Right | Description |
|---|---|
| Right to Know | You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it. |
| Right to Delete | You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. |
| Right to Correct | You have the right to request that we correct inaccurate personal information that we maintain about you. |
| Right to Opt-Out of Sale/Sharing | You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. |
| Right to Limit Use of Sensitive PI | You have the right to limit the use and disclosure of sensitive personal information. |
| Right to Non-Discrimination | We will not discriminate against you for exercising any of your CCPA/CPRA rights. |
7.2 How to Exercise Your Rights
To exercise your California privacy rights, you or your authorized agent may submit a request by:
- Emailing us at contact@backyardpatiooasis.com
- Calling us at 1-888-528-0885
- Submitting a request through our website contact form
We will verify your identity by requesting information that matches the data we have on file. We will respond to your request within 45 days (extendable by an additional 45 days with notice).
7.3 Shine the Light
California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at contace@backyardpatiooasis.com.
8. Canadian Privacy Rights (PIPEDA)
8.1 Scope
If you are a resident of Canada, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
8.2 Your Rights Under PIPEDA
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any errors or omissions in your personal information.
- Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
- Right to Challenge Compliance: You have the right to challenge our compliance with PIPEDA by contacting our Privacy Officer.
8.3 Consent
We obtain your consent before collecting, using, or disclosing your personal information, unless otherwise permitted by law. You may withdraw your consent at any time by contacting us.
8.4 Cross-Border Data Transfers
Your information may be stored and processed in the United States, where our servers and service providers (Shopify, Google, Facebook) are located.
8.5 Privacy Officer
Our Privacy Officer is responsible for overseeing PIPEDA compliance. You can reach our Privacy Officer at:
Privacy Officer
Backyard Patio Oasis
1802 Chico Ave, Suite A
South El Monte, CA 91733
Email: contace@backyardpatiooasis.com
Phone: 1-888-528-0885
8.6 Complaints
If you have a complaint about our handling of your personal information, please contact our Privacy Officer. If your complaint is not resolved to your satisfaction, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or with the applicable provincial privacy commissioner.
9. Other State Privacy Rights
Residents of the following states may have additional rights under their respective privacy laws:
Colorado (CPA), Connecticut (CTDPA), Delaware (DPDPA), Florida (FDBR), Iowa (ICDPA), Montana (MTCDPA), Oregon (OCPA), Texas (TDPSA), Utah (UCPA), Virginia (VCDPA) — including rights to access, correct, delete, and port personal data, as well as the right to opt out of targeted advertising and the sale of personal data.
To exercise your rights under these state laws, please contact us using the information below. We will verify your identity and respond within the timeframe required by applicable law.
10. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:
- SSL/TLS encryption on all data transmitted between your browser and our website.
- Secure, PCI-compliant payment processing through Shopify Payments.
- Restricted access to personal information on a need-to-know basis.
- Regular security reviews and updates.
No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our ability.
11. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
12. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a notice on our website for a reasonable period.
- Notify you by email if we have your email address on file and the changes materially affect your rights.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: contact@backyardpatiooasis.com
Phone: 1-888-528-0885
Mail:
Backyard Patio Oasis
Attn: Privacy Officer
1802 Chico Ave, Suite A
South El Monte, CA 91733
This Privacy Policy was last updated on July 27, 2026. It applies to all users of www.backyardpatiooasis.com and related services provided by Backyard Patio Oasis.